Like many organizations, CarseatBlog has a PO Box. This box was located at the “old” post office in my town. Conveniently located, I had the box there for 5 years or so and have been going to the quaint downtown location my whole life to use post office services. The people that worked there were always friendly, the service was very good and the lines were never as long as in the main post office. Earlier this year, the old building was sold. We were told that the post office would lease part of the old location to retain some services there, including PO Boxes. So, there would be no long term effect on box owners. During the renovation, boxes would be moved temporarily to the newer main post office in town. No big deal, right? Sure, it’s quite a bit farther, but I don’t need to check it more than every week or two. They gave me a key to a box at the main location where an existing box had a decal with my number placed upon it, as did all the others from the old location.
So, I made a bi-weekly trek to check my box last month. Inside was a “greeting” note. It informed me that my P.O. Box was affected by the move back to the renovated old location. Due to the smaller area and configuration in the renovated facility, it would no longer be available. You’ve probably seen recent news stories about the postal service debt crisis and the potential for future reductions in workforce and locations. I’m apparently one of the first downsizing victims.
Okay, so they had to know they were going to screw a number of box owners all along, but still, no big deal. I’ll just keep the current arrangement at the new post office, right? After all, in this economy, you want to keep your small business customers. Not only do we buy PO Boxes, but we ship stuff (like carseats, contest prizes and such) when we come to check the box, as I often do. Well, apparently, not only is my physical box disappearing, but my box number is being discontinued, too! That’s right, it’s like I’m being forced to move: address change, new business cards, hassle of updating information everywhere, etc, etc.
Of course, I tried to reason with them. But, this is the post office. Much like the phone company, the post office doesn’t work quite like other businesses when it comes to customers. The supervisor was sympathetic, but after a long discussion, there was absolutely no way they could let me keep my box number, at any location. My only options were to select among the available box numbers at the old or new post office, or simply have my mail forwarded to another address.
Of course, I asked the first obvious question: