Two days ago some local instructors and I taugh a CPS update/refresher class for area technicians to earn CEUs (continuing education units) towards recertification. With almost 40 technicians and 4 instructors, the classroom was at capacity. The sheer size of the class was a bit cumbersome and our “using resources effectively” hands-on session took a long time because we had almost 20 teams. Our little experiment didn’t exactly pan out the way we expected. We had anticipated that teams with more resources would catch more mistakes and complete tasks more quickly than teams with little or no resources. It didn’t quite work out that way.